Virtual Business Analyst
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Accounts Receivable

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Supporting Multiple department and Communicate need to others
GOALS:

Accounts receivable keeps track of money owed by the customer. Post
accounting transactions dealing with the billing of a customer for
goods and services that the customer has ordered. The department
records each accounts receivable as an asset.

SUPPORTS:
COMMUNICATES with:
Supporting Multiple department and Communicate need to others
Support
Customer Service
Support
Credit
Support
Sales
Support
Finance
SALES
Accounts Receivable
Merchandise inventory
Cost of goods sold
Perpetual inventory system
Periodic inventory system
SALES     
Accounts Receivable  
Purchases
Merchandise inventory
Hypothetically
Sold 200 units of merchandise for $60 per unit.
Purchases  
Cost of Goods Sold
Purchases
Merchandise inventory
The following journal entry is
recorded at the end of   
accounting period.
  • Credit Card
    Issues
  • Account Status
  • Ledger Updates
  • Adjustments
  • Returns
  • Payments
  • Order Maint
  • Returns
Support
A/P
  • Cash Credit
    Return
  • Cash Inventory
    Credit
Supporting Multiple department and Communicate need to others
  • A/R Statements
  • Bank Remittance
  • Credit Card Activity
  • Customer Support
  • Financial transactions
  • Maintain Customer Data
  • Maintain Exchange Rates
  • Receivables Entries
  • Sales Order Maintenance
Performing tasks
Invoice Master, Credit Card Mater,  GL Master, GL Control, GL Transactions
  • Notification of
    Shipment
$12,000
$12,000
$4,000
$4,000
$12,000
$12,000
$20,000
$20,000
$4,000
$4,000
$16,000
$16,000
A/R Support
POSITIONS
Support
Customer

  • Disputes
  • Invoices
Bank
Processor
  • Mailings
  • Bills
  • Application
    Issues and
    Changes
I.T.
Communicates
  • Authorize
    Payment
  • Currencies
  • Trade
Treasury
Shipping
Contact : Lisa
Accounts Payables for all the Cash Credit Return and the Cash Inventory Credit.

Accounts Receivable supports
Credit reporting Returns and Payments made by customers.  

A/R will at times communicates directly with the customer inquiring about their payments or activity on their account.  Activity
like, rebates, over/under payments, questions on Credit Card Activity.

Support to
Customer Service when a customer may call them about Credits, and invoice

A/R will need to make
Financial Entries like shown above

Sales at times may even call Accounts Receivable for support.  Their Customer may ask their sales rep to work out any
Receivable issues.

Accounts Receivables will work with the Bank Processor managing the funds

Communications to
Information Technology for any issues with the data or requesting a process change.  This is the most
critical area a Business Analyst should be involved.  

Accounts Receivables will check in with
Shipping for validation of the Customers Shipment

Treasury will authorize payments in some instances,  take care of currency conversion, and possible trade.

All these departments are related to each other and it is up to the Business Analyst to make sure all interactions are thought
about when making any change in any of these departments. Making sure a successful gap analysis is done will ensure nothing
has been overlooked.
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